How long does an on-site printer repair take?

Most repairs are finished in a single visit. Because you describe the symptoms when booking, our technician arrives with the likely parts for your exact model. Complex repairs may occasionally need a follow-up visit with a special-order part.

Do I need to ship or drop off my printer?

No — that's the point of High Prints. Our technician comes to your home or office and repairs the printer where it sits. No packing, no shipping costs, no transit damage.

Which printer brands and types do you repair?

We repair HP (as an authorized HP partner), Canon, Epson, Brother, Lexmark, and Xerox machines — laser and inkjet, single-function and multifunction, home printers through office copiers and wide-format plotters.

What if my printer can't be repaired?

If the technician determines a repair isn't economical, we'll tell you honestly on the spot and help you choose a suitable replacement — and we can set up the new printer for you.

Do you use genuine manufacturer parts?

Yes. We install genuine manufacturer parts — fusers, rollers, belts, drums, and maintenance kits — matched to your exact model so the repair lasts.

Can you fix paper jams and Wi-Fi connection problems?

Yes, both are among our most common repairs. Recurring paper jams usually mean worn rollers or a damaged paper path, which we replace on-site. For Wi-Fi issues, we physically reconnect the printer so every computer in your home or office can print reliably.

Is my data safe during the repair?

Safer than any mail-in service — your printer never leaves your location. Stored print jobs, scan history, and network settings stay under your control the entire time.

Do you service businesses with multiple printers?

Yes. We offer ongoing business printer care and service plans with priority scheduling and regular maintenance visits across all your locations.

Legal

Accessibility Statement

Name: High Prints
Address: 6291 Cardinal Ave,, Excelsior, Minnesota, 55331, US
Telephone: (888) 491-2181
Price range: $$

Effective Date: June 28, 2026

High Prints is committed to providing an accessible and inclusive experience for all visitors to our website, https://highprints.org, regardless of ability or technology.

We believe everyone should be able to access information about our on-site printer repair services with ease, and we continually work to improve the usability and accessibility of our website.

Our Commitment

High Prints strives to make our website accessible to individuals with disabilities by designing, developing, and maintaining digital content that is usable by the widest possible audience.

We are committed to promoting equal access to information and services for all visitors.

Accessibility Standards

Our goal is to make our website conform, where reasonably practicable, to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which are internationally recognized guidelines for improving web accessibility.

These guidelines help ensure that web content is:

Perceivable
Operable
Understandable
Robust

for users with varying abilities and technologies.

Accessibility Features

To improve accessibility, our website may include features such as:

Responsive layouts for desktop, tablet, and mobile devices
Keyboard-accessible navigation
Clear heading hierarchy
Logical page structure
Descriptive page titles
Alternative text for meaningful images
Accessible forms with descriptive labels
Sufficient color contrast
Readable typography
Consistent navigation throughout the website
Focus indicators for keyboard users
Proper semantic HTML markup
Screen reader compatibility where applicable

We continually evaluate additional improvements that may enhance accessibility.

Ongoing Improvements

Accessibility is an ongoing process.

As technology evolves, we regularly review our website and may make updates to improve accessibility, usability, and compatibility with modern browsers and assistive technologies.

Our accessibility efforts may include:

Periodic accessibility reviews
Code improvements
Content updates
User experience enhancements
Accessibility testing during website updates
Adoption of evolving accessibility best practices

Third-Party Content

Certain portions of our website may include third-party content or services that are outside our direct control. Examples may include:

Interactive maps
Embedded videos
Payment processors
Appointment scheduling systems
Social media integrations
External websites

While we strive to work with providers that value accessibility, we cannot guarantee the accessibility of third-party content or services.

Browser Compatibility

Our website is designed to function with current versions of major web browsers, including but not limited to:

Google Chrome
Microsoft Edge
Mozilla Firefox
Apple Safari

Using the latest browser version may provide the best accessibility experience.

Assistive Technologies

We aim to make our website compatible with commonly used assistive technologies, including:

Screen readers
Screen magnifiers
Voice recognition software
Keyboard-only navigation
Built-in browser accessibility features

Compatibility may vary depending on the specific software, browser, and device used.

Feedback

We welcome feedback regarding the accessibility of our website.

If you experience difficulty accessing any content, encounter an accessibility barrier, or have suggestions for improvement, we encourage you to contact us.

When contacting us, if possible, please include:

The webpage address (URL)
A description of the issue
The device and browser being used
Any assistive technology being used
Your preferred method of contact

Providing this information helps us investigate and address accessibility concerns more effectively.

Reasonable Assistance

If you are unable to access information on our website because of a disability, we will make reasonable efforts to provide the information or assistance through an alternative communication method where practical.

Continuous Improvement

Accessibility is an important part of our commitment to customer service.

We continuously evaluate our website and may make changes to improve accessibility, usability, and compliance with evolving accessibility standards and best practices.

Policy Updates

We may update this Accessibility Statement from time to time to reflect changes in:

Applicable laws
Accessibility standards
Website functionality
Technology
Business operations

The updated version will become effective upon publication on this website.

Contact Us

If you have questions, concerns, or feedback regarding this Accessibility Statement or the accessibility of our website, please contact us.

High Prints
6291 Cardinal Ave,
Excelsior, Minnesota,
55331, United States

Email: schedule@highprint.com
Phone: (888) 491-2181
Website: https://highprints.org

We appreciate your feedback and will make reasonable efforts to respond to accessibility-related inquiries in a timely manner.